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Frequently Asked Questions
How long is the delivery time?
We process orders within 2-5 business days.
Shipping time varies as we have warehouses both within and outside of Sweden. You can see the delivery time on individual product pages, at checkout, and in the order confirmation sent to the email you provided when placing the order.
How much does the shipping cost?
We offer free shipping on orders over $40kr
For other orders, the shipping is $4.99kr.
Product questions Family tree
Can I order more name tags?
Yes, you can easily do this: https://www.ristal.se/products/namnbrickor
What batteries are used?
3x AA batteries (not included)
We are many in the family, how can I fit more names?
You can either buy several trees and divide the names, or purchase additional name tags and attach them as you wish around the tree's metal frame.
You can order individual name tags here: https://www.ristal.se/products/namnbrickor
How do I buy the nice gift box?
We sell a separate luxurious gift box, perfectly tailored for the tree if you want to make your gift extra special.
You can find the gift box here: https://www.ristal.se/products/gavobox-familjegran
Do you have any accessory to make the tree rotate?
Yes, you can order a rotating base here:
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